INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. How can I contact customer support?
You can reach us anytime through our contact form, email, or WhatsApp. Our team responds within 24 hours.
2. What are your customer support hours?
We are available Saturday–Thursday, 10 AM – 8 PM (BST). Messages sent outside these hours will be replied to the next working day.
3. How long does it take to get a reply?
We usually reply within 12–24 hours. During busy seasons it may take slightly longer.
4. Can I call you directly?
Yes! You can call us during support hours. For faster responses, WhatsApp or Messenger is preferred.
5. How do I track my order?
After your order is shipped, you will receive a tracking number via SMS/Email. You can also contact us with your order ID.
INFORMATION ABOUT US